Complaints Procedure and Suggestions
For Improvements Woodville Surgery aims to provide a first class services to all our customers. However, we also appreciate comments and complaints when it is felt that you are not receiving the care or standard of service that you feel you should.
All complaints and comments are taken seriously and are used to improve services, invoke training and shape the practice so that the services you receive are always of the highest quality, If you have a comment or complaint please ask at the reception desk to either talk to the Practice Manager or fill in a comments/complaint form.
The Practice is part of Derbyshire County Primary Care Trust.
We ask you for information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again.
We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.
Sometimes the law requires us to pass on information: for example, to notify a birth.
The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner.
The Register does not contain clinical information.
You have a right of access to your health records.
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it and it is in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.
Patients have the right to authorise or refuse the right of disclosure of information to third parties.
Anyone who receives information from us is under a legal duty to keep it confidential. If you would like access to any information held about yourself, please write to the Practice Manager.